Store Policies

  • TERMS OF SERVICES: 


CUSTOM ORDERS

1-15 BUSINESS DAYS WEEKENDS AND HOLIDAYS DO NOT COUNT AS BUSINESS DAYS!

READY TO SHIP ITEMS

1-3 BUSINESS DAYS IF YOUR ORDER CONTAINS A CUSTOM ITEM AS WELL AS A READY TO SHIP ITEM IT WILL FALL UNDER THE CUSTOM ORDER TAT.

WHOLESALE

5-20 BUSINESS DAYS DEPENDING ON QUANTITY AND OUR AVAILABILITY.

WAFFLE FRIDAY

5-20 BUSINESS DAYS 

**WHAT is TAT?
TURN AROUND TIME IS THE TIME IT TAKES US TO PROCESS/PREPARE YOUR ORDER. THIS DOES NOT INCLUDE THE TIME IT TAKES YOUR ORDER TO SHIP TO YOU)

HIGH ORDER VOLUMES DURING HOLIDAYS AND SALES MAY INCREASE TURNAROUND TIME.

REFUND POLICY:

  • DUE TO THE CUSTOM NATURE OF OUR PRODUCTS, WE DO NOT ACCEPT RETURNS, EXCHANGES, OR CANCELLATIONS
  • ANY EXCEPTIONS WILL BE MADE AT OUR SOLE DISCRETION. ADDITIONALLY, WE CANNOT ACCEPT RETURNS ON SALE ITEMS AND GIFT CARDS. PLEASE GET IN TOUCH IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR SPECIFIC ITEM.

  • PLEASE INSPECT YOUR ORDER UPON RECEIVING AND CONTACT US WITHIN 2 BUSINESS DAYS IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVED THE WRONG ITEM, SO THAT WE CAN EVALUATE THE USSUE AND MAKE IT RIGHT

  • WE ASK THAT YOU PLEASE CAREFULLY LOOK OVER YOUR CART BEFORE SUBMITTING YOUR ORDER. ONCE AN ORDER HAS BEEN SUBMITTED, NO CHANGES CAN BE MADE AND WE DO NOT ALLOW CANCELLATIONS. WE WANT TO ENSURE THE REST OF OUR CUSTOMERS GET THEIR ORDERS FILLED WITHIN TAT.

SHIPPING POLICY:

  • AFTER THE CARRIER ACCEPTS YOUR PACKAGE, JAXSCENTS SHOP IS NOT RESPONSIBLE FOR DELAYED, STOLEN, OR LOST PACKAGES. AN ADDITIONAL SHIPPING FEE WILL BE ACCESSED TO SHIP ANY RETURNED PACKAGES.
  • ANY MISHAPS WITH USPS UNABLE TO DELIVER DUE TO WRONG ADDRESS, CUSTOMER IS RESPONSIBLE FOR ADDITIONAL SHIPPING AMOUNT FOR A RE-SEND. PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT WHEN ORDERING. THANK YOU!

  • ONCE A SHIPPING LABEL IS CREATED, PLEASE ALLOW 24-48 HOURS FOR “MOVEMENT” AS USPS ACCEPTANCE INTO THEIR SYSTEM MAY VARY.

  • WEEKENDS,  HOLIDAYS AND CLOSED DAYS DO NOT COUNT AS BUSINESS DAYS! 

JAXSCENTS SHOP DOES NOT GUARANTEE SHIPPING TIMES AS THESE ARE OUT OF OUR CONTROL.